Mountain Shadows Ratings and Reviews

Excelente persona y siempre dispuesta a ayudar, encantada con su trato.

Thanks appreciate it doesn't leak anymore

Maintenance was quick, efficient and courteous in resolving our request.

Love my neighbors and the apartment layout. I've never had problems with bugs and keep my apartment clean. Maintenance can take a week or two, but they are all so nice. I don't have much interaction with office though. Will probably stay another year or two.

I enjoy it here. I've never had an issue with anybody. Office people are always kind to me.

The customer service at mountain shadows is one of the best I have experienced. Alehi Miller is very knowledgeable and helpful. Thank you team mountain shadows.

I've lived here for a year now the management is amazing anna is great she's very attentive to your needs all you have to do is talk she's not the type to really go over the phone she's a very personal manager and amazing

Office always helps when I need them. Great neighbors, everyone knows everyone.

This review is mostly for Kesaia the leasing agent! She literally was so outgoing and talked to me as if we were good friends! She broke down pricing and availability so it was understandable and was very knowledgeable about her community. The apartment I toured was okay and I unfortunately found somewhere to live already, but I couldn’t help but thank Kesaia for helping me with everything!

I have had the pleasure of working closely with Michela, Alehi and staff. They truly care about their residents, are very hard working and honest. Love being able to work with them!

Beautiful apartment. Alehi miller took great care of me and any questions I had. No complications whatsoever. Will recommend to anyone I know that is looking for apartments. Good people, good living. :)

Been here a few years now. Never once had any problems with pests. My apartment is older, but it’s cute and haven’t had problems. Alehi communicates about our problems and has taken care of everything so far. She’s new, but can tell she cares about this place. Happy to be here. And I plan on staying for another few years.

Been here a few years now. Never once had any problems with pests. My apartment is older, but it’s cute and haven’t had problems. Alehi communicates about our problems and has taken care of everything so far. She’s new, but can tell she cares about this place. Happy to be here. And I plan on staying for another few years.

Love my apartment. Central location. Prices are affordable, unlike the rest of Salt lake. The new office staff is nice and seems to actually care about this place. maintenance fixes my issues when I request, even if it's a few days.

I moved into my renovated apartment 2 months ago and I love it! I was able to add a washer and dryer for extra because I didn’t want to worry about the hassle of using a laundry mat. The girls in the office were super friendly and they love my dog. When I say love my dog, I mean they know her name and give her treats. It was really easy to move in, my work schedule wasn’t panning out, so they arranged for me to sign my lease through an email link so I could just read it more thoroughly before moving in too.

I loved my cute apartment here with the white and grey color theme! Also, having two parks was super convenient.

Great place to live

Love it

This is a very nice place too live i moved from lousiania

Im happy to tell you that Mountain Shadows has cleaned the pretty and units. Since under new management Amanda and Jenny have made it there mission to clean up the property and units the bugs are gone and the mice problem Is gone as well and I’m happy to say I would recommend Mountain Shadows Apartment.

We love living at Mountain Shadows! The office staffs are very friendly!!

It's an alright place to live matenence needs some work I still dont have a screen on my window but all in all it's a great apt

I will definitely give this guys a five star because this are the reason. First, they try their best to help you out when your having a hard time with your rent. Second, Amanda the manager has a good heart for helping people out. Finally, i recommend you this place is a better place to live.

An issue came up with our move in date and Jasmin handled it quickly and professionally. She got us in on our promised move-in date. Overall, great experience.

Great location! Close to freeways and the price is competitive and fair. I sincerely enjoy the office staff and they make living here a great experience.

Nice and friendly neighborhood, the office staff is really great at what they do. Never had a problem my 2 years of living here!

Lived here for two years, and my apartment is in great condition, everything works like it still new. not to mention the office staff ROCKS!

Friendly neighbors and staff. Nice location that's close to highways and public transportation. Haven't noticed any bugs but we always keep our place as clean as possible.

Excelente trato muy buen precio confortables apartamentos thank you jazmin

(Translated by Google) Excellent treatment very good price comfortable apartments thank you jasmine (Original) Excelente trato muy buen precio confortables apartamentos thank you jazmin

Excellent first impression, Very friendly and helpful staff.

Everyone is really nice and friendly, neighbor's and staff. Staff are all very nice to work with

I'm shocked at the terrible reviews I'm reading. This is a great place. If I ever have a problem, I contact management and they address it in a timely...

Great managment, good apartment, quiet neighborhood. No problems for me!

Great managment, good apartment, quiet neighborhood. No problems for me!

Love this place!!!! The roaches taste so good and they give good service, love all the garbage on my propety❤❤

Love this place!!!! The roaches taste so good and they give good service, love all the garbage on my propety❤❤

So I have been looking through all the reviews here, and am absolutely blown away by people sharing the complete opposite experience than I have had. I have lived here several years, and plan to live here several more. The staff has been incredible! Casey, the property manager, has always been so great to work with. When I have had maintenance issues, I always either go into the office or call and am greeted with such a warm, professional response. The maintenance staff is always prompt to my concerns. Sometimes it may be the next day or two for minor things but they always come quickly and fix my issues. The staff had mentioned to me (I go in everyday for cookies/coffee) that there were some negative reviews out there. I had to see for myself and think that maybe someone is trying to sabotage them by writing several reviews. You can tell that there are several within just a couple days. I can assure you that this is not the general consensus on the property. Everyone I speak to is very happy living here and doesn't speak of the same issues. As far as the bug problem, I researched it and they usually thrive is apartments that are not clean. I don't have any bugs in my apartment, but maybe I clean more often. As far as safety, I always see the patrol they provide cruising around. It helps put my mind at ease that they are providing us this service. While I'm sure each person has their own experience, I'm glad I was able to get online and give them some credit. Keep up the good work Mountain Shadows!

So I have been looking through all the reviews here, and am absolutely blown away by people sharing the complete opposite experience than I have had. I have lived here several years, and plan to live here several more. The staff has been incredible! Casey, the property manager, has always been so great to work with. When I have had maintenance issues, I always either go into the office or call and am greeted with such a warm, professional response. The maintenance staff is always prompt to my concerns. Sometimes it may be the next day or two for minor things but they always come quickly and fix my issues. The staff had mentioned to me (I go in everyday for cookies/coffee) that there were some negative reviews out there. I had to see for myself and think that maybe someone is trying to sabotage them by writing several reviews. You can tell that there are several within just a couple days. I can assure you that this is not the general consensus on the property. Everyone I speak to is very happy living here and doesn't speak of the same issues. As far as the bug problem, I researched it and they usually thrive is apartments that are not clean. I don't have any bugs in my apartment, but maybe I clean more often. As far as safety, I always see the patrol they provide cruising around. It helps put my mind at ease that they are providing us this service. While I'm sure each person has their own experience, I'm glad I was able to get online and give them some credit. Keep up the good work Mountain Shadows!

So I have been looking through all the reviews here, and am absolutely blown away by people sharing the complete opposite experience than I have had. I have lived here several years, and plan to live here several more. The staff has been incredible! Casey, the property manager, has always been so great to work with. When I have had maintenance issues, I always either go into the office or call and am greeted with such a warm, professional response. The maintenance staff is always prompt to my concerns. Sometimes it may be the next day or two for minor things but they always come quickly and fix my issues. The staff had mentioned to me (I go in everyday for cookies/coffee) that there were some negative reviews out there. I had to see for myself and think that maybe someone is trying to sabotage them by writing several reviews. You can tell that there are several within just a couple days. I can assure you that this is not the general consensus on the property. Everyone I speak to is very happy living here and doesn't speak of the same issues. As far as the bug problem, I researched it and they usually thrive is apartments that are not clean. I don't have any bugs in my apartment, but maybe I clean more often. As far as safety, I always see the patrol they provide cruising around. It helps put my mind at ease that they are providing us this service. While I'm sure each person has their own experience, I'm glad I was able to get online and give them some credit. Keep up the good work Mountain Shadows!

I helped a friend of mine move into her apartment just recently here at Mountain Shadows. My friend called the office when we got into her new apartment and told the management about a couple of repairs that needed to be done. I was thrilled to see maintenance come over within the HOUR! Not only that, but the staff in the office was super friendly and willing to help us with everything!! Would recommend this place to anyone looking for apartments in Salt Lake City!

I helped a friend of mine move into her apartment just recently here at Mountain Shadows. My friend called the office when we got into her new apartment and told the management about a couple of repairs that needed to be done. I was thrilled to see maintenance come over within the HOUR! Not only that, but the staff in the office was super friendly and willing to help us with everything!! Would recommend this place to anyone looking for apartments in Salt Lake City!

The management has been great to work with. My needs were met in a timely manner and they were friendly and understanding. I think some of the ratings on here are from people who have unreasonable expectations.

The management has been great to work with. My needs were met in a timely manner and they were friendly and understanding. I think some of the ratings on here are from people who have unreasonable expectations.

I have lived at Mountain Shadows for over 3 years and have had a great experience. The office staff is very friendly and have always helped with any issue I had. The grounds are always kept very well, and the property has come a long ways in the past couple years. The have done a new paint job, some landscaping projects, and new paving. I definitely feel comfortable having friends over and being proud of where I live.

I have lived at Mountain Shadows for over 3 years and have had a great experience. The office staff is very friendly and have always helped with any issue I had. The grounds are always kept very well, and the property has come a long ways in the past couple years. The have done a new paint job, some landscaping projects, and new paving. I definitely feel comfortable having friends over and being proud of where I live.

I moved here after living the Redwood apartments and fairstone for reference. I moved in to a non-remodeled unit at first, there were a couple dead roaches while we were there, but there were traps everywhere when we moved in and we saw no roaches after a couple months. We moved to a remodeled unit this month and it has been the best apartment I've lived at. No bugs, hot water is very hot and we never use it all, and the unit looks really nice. The rent was higher than similar units in the area but that seems to help keep out the creeps. Also, once our last lease was up they charged $315 for damages, which is way cheaper than the other apartments we've been at. they definitely weren't gouging. Staff is always very responsive. All in all, I'd probably have given 3.5 stars but after reading all the negative reviews (I'm not sure if the reviews are old or if people don't know how apartments work) I thought 5 stars would be fair. I'd recommend this place above any other apartments I or my friends have lived.

I moved here after living the Redwood apartments and fairstone for reference. I moved in to a non-remodeled unit at first, there were a couple dead roaches while we were there, but there were traps everywhere when we moved in and we saw no roaches after a couple months. We moved to a remodeled unit this month and it has been the best apartment I've lived at. No bugs, hot water is very hot and we never use it all, and the unit looks really nice. The rent was higher than similar units in the area but that seems to help keep out the creeps. Also, once our last lease was up they charged $315 for damages, which is way cheaper than the other apartments we've been at. they definitely weren't gouging. Staff is always very responsive. All in all, I'd probably have given 3.5 stars but after reading all the negative reviews (I'm not sure if the reviews are old or if people don't know how apartments work) I thought 5 stars would be fair. I'd recommend this place above any other apartments I or my friends have lived.

this is my house

this is my house